The Customer Concern Database
The main purpose of the Green Room meeting is to identify problems and situations and to encourage the participants to help solve them before letting them move up to the next levels. Many problems and situations are identified through the Customer Concern chart in the Green Room. This chart records any concerns - problems or issues - that the Customer of the Green Room relays back to them which need to be addressed.

The QCDSM process sets up a data base in either Excel or Access to record these concerns and to follow up on them each day either in the Green Room itself or in the next levels or as a separate 'response' group made up of key personnel who can assist with the resolution of the situations.

The data base becomes the key identifier in the company of issues that need to be addressed in order to maintain consistency. Linked with the Idea/Suggestion process and data base, it is the powerful tool to keep abreast and up to date on what is actually preventing Consistent Quality, Competitive Cost, On Time Delivery, Safety and high Employee Morale. These two data bases form the kernel of QCDSM.

QCD Systems has many years of experience in training customers how to set up and manage these data bases  and have been told by these customers how this process followed on a daily basis has helped maintain the momentum of their improvement and how it has encouraged their Employees to become involved. It has also solved the problem of little or no follow up or response to Employee Ideas and Suggestions in the Green Rooms which in turn has affected their participation and trust that management is prepared to work with them to solve their issues.

DOCUMENTATION
THE NEXT STEP: 'A Summary of the Meaning and Scope of QCDSM'
TRY Z SEMINAR: 'An Explanation of Both the Meaning and Importance of This Seminar'

2003: 'A Basic Explanation of QCDSM and the Importance of Process Control'
2004: 'Why Implement QCDSM and the Importance of the Try-Z Seminar'
2005: 'How to Mainatain Momentum Once QCDSM is Implemented'

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Try-Z Seminar | Green Area Meeting | Strategy Session | Trial Run

Day Before Training-Start Up | Detailed Process Sheet
Idea & Suggestion Process | Custom Concern Database