Detailed Process Sheet
Stage Six
How better to ensure correctness than to capture the process or method in a document that is both the standard and the departure point for continuous improvement? By recording the ‘what’ the ‘how’ and the ‘how well’, your team will have the documentation to produce a quality product or service consistently.
The Detailed Process Sheet is a living document in that once it is implemented as the ‘standard’ for the result, it becomes the basis on which gradual and continuous improvement is built. In the Green Room meeting there is a scrutiny of the document against the results, which will allow for the improvements that arise through ideas, suggestions and problem solving activity to be written into the document, retrained and monitored.
The only way to produce a quality product or service consistently is through a detailed process, written out and followed, without deviation. It must be measured against targets and standards, and any variations must be resolved through examination. This examination must determine whether the process is actually being followed as written. Adequate and full training is a prerequisite for proper assessment. Only if the process is found deficient is it examined and possibly improved upon. Only if a more cost effective and efficient method is suggested and proven, is the process examined and improved upon. Every improvement requires meticulous attention to detail and thorough training. Otherwise the process stands, as written.
Finally, without the focus on the DPS and auditing that a trained and implemented DPS is being followed, the whole Green Area process begins to wind down. The purpose of the Green Area Meeting is to measure the process by using data generated as a result of following determined procedures.